100% Quality Guarantee????????????

Buy With Confidence

When you buy from Ashels, you buy with confidence. Every item we offer is the best possible quality for the price -- guaranteed. Every product passes a rigorous inspection process before we deliver it to you.

Further, products are packaged properly for protection. We guarantee all our products to be delivered exactly as they were ordered and free of defects.

Any other circumstances will be handled on a case by case basis. Customer satisfaction is our top priority, so we will always work with you to ensure your satisfaction.

Secured Shopping:

We realise how important it is to securely store any information that you provide. Ashels.com maintains the highest levels of security. We use high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

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Packages are generally dispatched within 2 days after receipt of payment and are shipped via?Australia post?with tracking and drop-off without signature. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.?

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Shipments and returns

Your pack shipment

Generally, outfits are available for delivery in the below mentioned times. For more accurate turnaround time info or priority order service please contact Ashels

Casual Dresses, Kurtis and Dresses with light embellishments:?2 to?3 Weeks
Evening Wear, Party Wear, Sarees, Anarkalis and Jilbabs:?2 to?3 Weeks
Special Occassions, Heavily embellished dresses, Heavy Sarees and Heavy Anarkalis:?2 to?3 Weeks
Wedding/Bridal Dresses:?2 to?3 Weeks

Light Jewellery Sets:?1 to 2 Weeks
Normal Jewellery Sets:?1 to?2 Weeks
Diamond Like and Bridal Jewellery Sets:?1 to?2 Weeks

These are only estimated timeframes and may vary during seasonal workload and peak periods. Final delivery time will depend on the product you are buying. Please contact?Ashels for more information on delivery timeframe before placing your order.

Delivery time for other Items

2. Express shipping service

We use FedEx to ship to virtually any address in the world between 2 - 4 working days from the date of dispatch. Generally all orders are dispatched from our warehouse as per turnaround time mentioned in section 1 above except when there is a delay from the supplier.?Ashels cannot be held responsible for delays that may occur during transit or delays from the supplier, however we shall notify you if we are aware of any foreseeable delays, in which case we will offer you an alternative product or a refund.

3. Shipping Charges

These are applied per product and vary from country to country. The minimum charges are calculated for you and are shown on the Final Review of Your Order page, before you pay for the good. The final delivery charge will be calculated prior to the dispatch of the product(s) and if different from the charge shown on "the final review of your order" page you will be informed of the final delivery charges.

During special promotions, costs and delivery times may vary. This will be displayed within the terms of the promotion.

4. Customs/Duties/Taxes

When ordering goods from Ashels.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Ashels.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

5. Returns Policy for Garments

Garment orders are based on the measurements/sizes that you provide on our website by email, phoneor fax.?Ashels will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a freefix.

Returns Policy for other Items

At Ashels, we want you to be delighted every time you shop with us. You can always return items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason for return or exchange within 24 hours of receiving the item. Custom, Oversize, or hazardous items cannot be returned. Items that have been used will not be accepted as returns or exchanges. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

There is no refund for shipping and handling charges.

6. Listing and Descriptions

Ashels?makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colours and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow,?Ashels cannot accept responsibility for slight variances in colour or style. However, as the actual colours you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor's display of any colour will be accurate.

7. Order Cancellation:

You can cancel an order within?12 hours from the receipt of the payment and no charges will be dedcuted and you will get a full refund if the order is cancelled within?12 hours from the receipt of payment. If you would like to cancel an order after?12 hours then processing charges and admin charges for refund will apply. If a custom order has already been processed and you wish to cancel it after?12 hours then there might be additional charges which will be calculated and you will be informed of the final charges which will be dedcuted from your payment.

8. Amend Your Orders

Any amendments can be suggested within?12 hours from thereceipt of the order. Any ammendment to the original order after?12 hours may be subject to additional charges which willbe determined after reviewing the requested changes.